Browse our cottages, choose your dates, and follow the simple steps to book online. You'll receive instant confirmation once payment is made. Click here for a Step-by-step process.

Once your payment is completed in full, you’ll get your booking confirmation and arrival details right away.

Yes, but it depends on the property's cancellation policy. Contact us as early as possible to discuss your options.

The balance is usually due 6 weeks before arrival. You'll receive a reminder via email when it's time to pay.

Some properties require a security deposit, which is held securely and refunded after your stay if no damage is reported.

Prices include the property rental, linen, towels (unless stated otherwise), cleaning, and utilities. Some extras may carry a small charge.

Yes, you can make separate bookings for each property or contact us to help coordinate group bookings.

Yes, unless otherwise stated. Most of our cottages include fresh linen, towels, and a professional clean between stays.

This depends on the property and the cleaning schedule. Please ask in advance and we’ll do our best to help.

We’ll do our best to help. Refunds or date changes depend on the property’s cancellation policy. We recommend Cancellation cover to choose while you make a booking.

We recommend booking 3–6 months in advance, especially for school holidays or popular cottages.

Yes, many properties allow short stays, particularly outside peak season. Minimum nights apply.

Yes. We offer many family-friendly cottages, some with enclosed gardens, highchairs, and games.

Absolutely! Many of our cottages welcome dogs—just use the “dog-friendly” filter when searching.

Use the “accessible” filter when searching or check the property description for step-free access and ground-floor bedrooms.

Yes, call us and we’ll help you book over the phone if you prefer not to use the website.

Check your junk/spam folder first. If it’s not there, contact us and we’ll resend it straight away.

Most have WiFi, but mobile signal can vary in rural areas. Check the listing for details or contact us to confirm.

All mandatory charges are shown upfront. Optional extras (like dog fees or travel cots) are clearly listed before checkout.

Check-in and out times are fixed to allow for cleaning, but we’ll try to help if you have a special request.

No account is needed, you can book as a guest.

Many listings include guest feedback. You can also contact us for more details if needed.

Yes, Properties with last-minute availability can be booked online up to the day of arrival, depending on owner approval.

Yes, many properties provide these if requested in advance. Check the listing or contact us to arrange.

Arrival instructions will cover late check-ins. Most cottages have key safes, so arriving late is usually fine.

If the dates are available, we’ll gladly extend your booking—just let us know as soon as possible.

Yes! Enter their details at booking or contact us to arrange a surprise or gift voucher.

We’ll notify you immediately and help you find a similar alternative or refund you fully based on the scenario.

Yes, all cottages are professionally cleaned between guests, with high standards of hygiene.

We recommend bringing your own. Most properties provide basics, but supplies vary by cottage.

Yes, our website lets you filter by features like open fires, sea views, hot tubs, and more.

Yes, we do! Keep an eye on our website or sign up for our newsletter for current offers.

Fixed changeovers mean set arrival days; flexible allows more choice. Filter this when searching.

Yes, we work closely with all owners and many properties are visited to ensure standards are met.

Most properties are not VAT registered. However, if the owner is VAT registered, we can issue a VAT invoice upon request. Please let us know at the time of booking if you require one.

Look for properties with central heating or log burners. Many are open year-round and cosy in winter.

If something is broken or missing when you arrive, please contact us or the housekeeper immediately. We’ll work quickly to resolve the issue. Some properties require a security (damage) deposit, which is refundable as long as there’s no damage during your stay. If something is found to be missing or damaged, the owner may deduct the cost from your deposit.

Yes, most listings include a map. For privacy, exact details are shared after booking.

Yes, some properties offer discounts for longer stays or off-peak bookings. Contact us to ask.

We describe property layouts clearly. Many semi-detached properties have private gardens and separate entrances.

Yes, many are also on Airbnb and Booking.com, but booking direct often gives you the best rate.

Check-out is usually by 10 am. Please leave the property tidy and return keys as instructed.

Arrival instructions include emergency contact numbers. You can also call us if you need urgent help.

Yes, international guests are very welcome. Our online booking system accepts overseas payments.

Yes, we do! Use the filters or search terms like “hot tub” to find them easily.

Absolutely, call or email us and we’ll be happy to help you find the perfect place.

Exmoor offers a range of activities including walking, horse riding, safaris, and sightseeing in picturesque villages.

Yes, our blog provides information on things to do, places to eat, and events happening in Exmoor.

Use filters like “near beach” or “near walking routes” or check the map view on our website.

Yes, use the EV charging filter or check individual property descriptions for availability.

Yes, sign up for our newsletter or follow us on social media for updates on new cottages.

Yes, we have larger properties perfect for retreats. Let us know your needs and we’ll recommend suitable options.